Privacy Policy — Your Data at btjdb

1. Data We Collect

btjdb collects personal data in two principal ways: information you provide directly during the registration and account management process, and information collected automatically as you use the platform. The categories of personal data we collect are described in full below.

1.1 Data You Provide Directly

When you register for a btjdb account, complete identity verification (KYC), make a deposit or withdrawal, contact our support team, or opt in to a promotional offer, you may provide some or all of the following:

1.2 Data Collected Automatically

When you access and use the btjdb platform, certain technical and behavioural data is collected automatically by our systems. This data is used primarily for platform security, fraud prevention and service improvement purposes:

• Device Data: Device type (mobile, desktop, tablet), operating system, browser type and version, screen resolution, and device language settings.
• Network Data: IP address, internet service provider (ISP), approximate geographic location derived from IP address (country and city level only — not precise GPS location).
• Usage Data: Pages visited on btjdb.net, game sessions played (game name, session duration, wager amounts, outcomes), login timestamps, session durations, and navigation paths through the platform.
• Transaction Data: Full history of deposits, withdrawals, bonus credits, wagers placed, winnings, and account balance changes — maintained as part of your account record.
• Cookie and Tracking Data: Session identifiers, preference cookies, and analytics cookies as described in Section 4 of this Policy.

2. How We Use Your Data

btjdb uses the personal data it collects solely for legitimate, defined purposes that are directly connected to operating the platform and serving our players in Bangladesh. We do not use your data for purposes beyond those listed below without first obtaining your explicit consent.

• Account Creation & Management: To register your btjdb account, maintain your account profile, and enable you to access games, betting markets, and account services.
• Identity Verification (KYC): To verify that you meet the 18+ age requirement and that the identity information you have provided is accurate, in compliance with our anti-fraud and anti-money-laundering obligations.
• Payment Processing: To process your deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay and partner banks, and to maintain accurate financial records of all transactions on your account.
• Customer Support: To respond to your queries, complaints and requests submitted via live chat or email, and to maintain a record of communications for quality assurance purposes.
• Platform Security & Fraud Prevention: To detect, investigate and prevent fraudulent activity, multi-accounting, money laundering, unauthorised account access and any other conduct that violates our Terms and Conditions.
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide appropriate responsible gaming interventions in line with our Responsible Gaming commitments.
• Promotional Communications: To send you information about btjdb bonuses, promotions, and seasonal offers (such as BPL, IPL, Eid or Pohela Boishakh promotions) — only where you have opted in to receiving such communications. You may opt out at any time by contacting support.
• Legal & Regulatory Compliance: To fulfil any legal obligations that require us to retain, report or disclose data to relevant authorities, including anti-money-laundering reporting obligations.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the performance, design and game selection of the btjdb platform.

3. Data Sharing & Third Parties

btjdb does not sell, rent, trade or otherwise commercially exploit your personal data. We share your data with third parties only in the specific, limited circumstances described below, and only to the extent necessary for the purpose identified.

3.1 Payment Service Providers

To process your deposits and withdrawals, btjdb shares the minimum necessary payment and identity data with your chosen payment provider — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank and BRAC Bank. Each of these providers operates under its own privacy policy and data protection obligations. btjdb is not responsible for the data practices of these providers once data has been transmitted to them for the purpose of transaction processing.

3.2 Game and Technology Providers

btjdb partners with third-party game studios and technology providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi and others — to deliver its game library. These providers may receive session-level data (such as Player ID, wager amounts and game outcomes) that is necessary to operate their games and to verify results. They do not receive your full personal profile, contact details or payment information.

3.3 Legal and Regulatory Disclosure

btjdb may be required to disclose personal data in response to a valid legal request from a competent authority, court order, or regulatory body. In such cases, btjdb will disclose only the data that is strictly required by the legal obligation and will, where permitted by law, notify the affected player of any such disclosure.

3.4 Fraud Prevention and AML

Where btjdb has reasonable grounds to suspect fraudulent activity, money laundering or other financial crime, it may share relevant account and transaction data with specialist fraud prevention agencies, financial intelligence units or law enforcement bodies as required by applicable law. Players identified as engaging in such conduct will not be given advance notice of any such disclosure.

4. Cookies & Tracking Technologies

btjdb uses cookies and similar tracking technologies to enable essential platform functions, remember your preferences, maintain your login session, and gather anonymised analytics data to improve platform performance.

You can manage cookie settings through your browser's privacy controls. Please note that disabling essential or security cookies may impair your ability to log in to your btjdb account or use certain platform features. btjdb does not use third-party advertising cookies or cross-site tracking cookies of any kind.

5. Data Retention & Storage

btjdb retains your personal data for as long as your account remains active and for a defined period thereafter, as required by our legal, regulatory and operational obligations. The following retention periods apply:

• Active Account Data: Retained for the full duration of your account's active status on btjdb.
• Transaction and Financial Records: Retained for a minimum of five (5) years following the date of each transaction, in compliance with anti-money-laundering record-keeping obligations.
• KYC and Identity Documents: Retained for a minimum of five (5) years following account closure or the completion of the KYC process, whichever is later.
• Support Communications: Retained for two (2) years following the closure of each support interaction, for quality assurance and dispute resolution purposes.
• Marketing Preferences: Retained until you withdraw consent or opt out of promotional communications, at which point marketing data is deleted within 30 days.
• Closed Account Data: Following voluntary account closure, your core account profile data is retained for a minimum of five (5) years to fulfil legal obligations, after which it is securely deleted or anonymised.

All btjdb player data is stored on secured servers protected by industry-standard physical and logical access controls. Data is not transferred to or stored in jurisdictions with inadequate data protection standards without appropriate safeguards being in place.

6. Your Privacy Rights

As a btjdb player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the btjdb support team via live chat or by emailing [email protected] (plain text — not a clickable link). We will respond to all valid data rights requests within 30 days.

• Right of Access: You have the right to request a copy of all personal data that btjdb holds about you. We will provide this in a structured, commonly used, machine-readable format where technically feasible.
• Right to Rectification: If any of the personal data btjdb holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain details directly in your account settings; other corrections require support assistance.
• Right to Erasure: You have the right to request deletion of personal data that btjdb holds about you, subject to legal retention obligations (see Section 5). We cannot delete data that we are legally required to retain, such as transaction records and KYC documents during the mandatory retention period.
• Right to Restrict Processing: In certain circumstances, you may request that btjdb limit how it uses your data — for example, while a dispute about data accuracy is being resolved.
• Right to Object: You may object to btjdb processing your data for marketing and promotional purposes at any time. Upon receiving your objection, btjdb will cease processing your data for that purpose within 30 days.
• Right to Data Portability: Where technically feasible, you may request a portable copy of your personal data in a structured digital format.
• Right to Withdraw Consent: Where btjdb's processing of your data is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

7. Data Security Measures

btjdb implements a layered approach to data security, combining technical controls, procedural safeguards and staff access restrictions to protect your personal data against unauthorised access, loss, alteration or disclosure.

• Transport Encryption: All data in transit between your device and btjdb's servers is protected using 256-bit SSL/TLS encryption. The btjdb.net domain is served exclusively over HTTPS.
• Password Hashing: Account passwords are never stored in plain text. btjdb uses industry-standard one-way cryptographic hashing with salt to store password credentials.
• Access Controls: Access to personal data within btjdb's systems is restricted to authorised personnel whose role requires it. All staff access to player data is logged and periodically audited.
• Secure Payment Infrastructure: Payment data processed through bKash, Nagad and other providers is transmitted directly to those providers' certified secure environments. btjdb does not store raw mobile banking PINs, full bank account numbers or card numbers on its own infrastructure.
• Intrusion Detection: btjdb's technical infrastructure is monitored continuously for signs of unauthorised access, unusual traffic patterns and potential security breaches, using automated detection systems.
• Incident Response: In the event of a personal data breach that poses a material risk to player data, btjdb will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

While btjdb takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own btjdb account credentials and for ensuring that the device you use to access btjdb is free of malware and unauthorised software.

8. Policy Updates & Contact

btjdb reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations or platform services. When material changes are made, we will notify registered players via the email address associated with their account and will update the "Last updated" date at the top of this page. Your continued use of the btjdb platform following notification of any changes constitutes acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how btjdb protects your personal data. Previous versions of the Policy are available on request by contacting our support team.

8.1 Contacting btjdb About Privacy

If you have any questions, concerns or complaints about this Privacy Policy or about how btjdb handles your personal data, please reach out to our support team using the contact details below. All privacy-related queries are handled by trained support staff and escalated to our data protection officer where appropriate.

• Live Chat: Available 24/7 on the btjdb platform in Bangladesh Standard Time (UTC+6).
• Email: [email protected] — plain text, not a clickable link. Response within 24 hours.
• Response Time: All privacy-related requests and complaints will receive an initial response within 24 hours and a full resolution within 30 calendar days.

Gambling involves financial risk. Please play responsibly. For support with problem gambling, visit our Responsible Gaming page. btjdb is committed to providing a safe, secure and enjoyable experience for all players aged 18 and above across Bangladesh.